'Getting Connected' is a good place to start for further information on how to get connected to the network. For application form FAQs and supporting resources visit Connection application support or contact the Contestable Connections Team | Email: datanorth@ausgrid.com.au | Phone: 02 4399 8099.
Before you start - about your connection application
Timeframes
- application forms are processed within 5 – 10 business days.
- applications that require technical assessment may take a little longer for approval, but contact will be made within 10 business days.
Payments
- application forms require payment using a credit or debit card only (Visa and Mastercard) before being submitted to Ausgrid. Application forms can be saved and/or shared for up to 60 days, so you can check that they are correctly completed and/or arrange for someone else to pay.
Browser compatibility issues
The Better Connected Forms do not support Microsoft Edge and older versions of Internet Explorer. Check which browsers are supported here.
Information you will need
In order to submit your application form the following information is required:
- street address for the premises
- connection applicant details including Name, ABN, Email address, Postal address and Phone number
- customer details including Name, Email address and Phone number
- technical details of the connection. We recommend you engage an electrical professional to assist you with your application or submit the application on your behalf, as the information required can be quite technical.
Check your submission
- Ausgrid does not have access to saved application forms prior to successful payment and submission. Please ensure your application is correct because once payment is completed, it will be submitted to Ausgrid and processed, the application fees will be expended and not refundable.
- we recommend that you engage an electrical professional to assist you or submit your application on your behalf as the information required can be quite technical.
- already applied and want to check the status of an application? Registered ASPs can check the Ausgrid Customer Portal for a list of connection applications under 100 AMPs. Once your first connection request has been processed you will become registered in the customer portal.
Important reminder
- all embedded generation applications MUST include details about any existing embedded generation at the premise. Ausgrid will reject any applications where this information is not included, and no refunds will apply for incorrectly completed applications.
- Check your address is in our network area
- Apply for a new connection
- Apply to modify an existing connection
- Apply to connect solar panels, batteries or an embedded generator
- Apply to Connect, Modify or Disconnect a Permanently Unmetered Supply (PUMS)
- Apply for a permanent disconnection (excluding PUMS)
- Make a preliminary enquiry
- Make a request to move a pole or other Ausgrid equipment
- Apply for a subdivision
- Apply for a Notification of Arrangement
- Apply to change or add streetlights
- Apply to decommission an Ausgrid asset