We work as quickly as possible to safely restore power to hospitals, critical services, businesses and residents. Our top priority during a power outage is always safety.
Power outages can happen for a number of reasons including equipment faults, network improvements and emergency maintenance, load shedding and electrical faults at your home or business.
Life-threatening hazards such as fallen powerlines or damaged electrical equipment are a danger to the public and need to be made safe before work can begin.
We’ll put together the right team to fix this particular problem.
Once repairs are completed, they need to be safety checked before power can be turned back on.
During a storm the electricity network can be damaged by high winds, falling trees and flooding. Extreme weather may cause multiple localised outages across the network. After a storm, we work to get everyone’s power back as quickly and safely as possible. We make sure the streets are safe, get power back to hospitals and critical services, and then work to restore as many customers as we can in the shortest amount of time.
When most customers have their power back our final priority is damaged service wires. These wires run from low voltage powerlines to individual homes, powering a single customer. If your service wire or your private electricity pole is damaged, please contact a qualified electrician to repair the damage to your equipment. Ausgrid is legally unable to carry out repairs to customer equipment past the connection point, including service wires and private electricity poles.
Report of hazards and power outages are important to us. Outages can be reported online here, or call us on 13 13 88. You can check on power outages on the power outage map.