We work as quickly as possible to safety restore power to hospitals, critical services, businesses and residents. Our top priority during a power outage is always safety.
Our first priority is to remove any life-threatening hazards, such as fallen powerlines.
We restore supply to critical community infrastructure like hospitals, water and sewage pumping stations and emergency services.
We then follow a process to restore power to as many customers as possible in the shortest amount of time.
If your entire suburb is without power but you can’t see any damage to powerlines, it could mean high-voltage lines some distance away have been damaged. Damage to these lines can leave entire suburbs without power. Our priority will be repairing these high voltage lines because it will enable us to restore power to several thousand customers at once.
Damage to low voltage lines running along residential streets will be our next priority. These lines can power several hundred customers.
Damaged service wires that connect individual homes and businesses to low-voltage lines in the street will then be attended to. These service lines usually power one property.
This animation shows why power outages might occur, and what we do to prioritise and restore power quickly.