Need information from us to plan your connection? If you are planning a new connection or changes to your existing connection you might want some information about likely costs or timeframes, or technical details about our infrastructure.
We have a library of technical, policy and contract documents about connections.
We also have information on some of the special types of connection that our customers ask for. Examples are embedded networks, subdivisions and large embedded generation with capacity greater than 200kVA.
If you can’t find the answers to your questions, or you want more specific help you can make a preliminary enquiry.
Customers have made preliminary enquiries when they:
Visit 'Apply for a connection' to make a Preliminary Enquiry. Include all relevant technical details. Many customers choose to have their electrical professional complete the enquiry on their behalf.
We try to respond to a preliminary enquiry within 10 business days, depending on the complexity of your questions.
In most cases, we will provide a written response to your enquiry. Sometimes we will need to inspect your site, and we can also meet with you to discuss your connection if you request it.
There is a fee for most preliminary enquiries. Fees are set by the regulator. If we need to inspect your site and prepare a report to answer your enquiry we will quote you for the service.
There is no fee if your preliminary enquiry concerns installing a registered embedded generator; instead, we will give you a quote for any required services.
For more information see Appendix A of our Connection Policy – Connection Charges.
|Getting connected or modifying your connection|
|About your connection
|Connecting an embedded generator
|Connection guidelines, policies and processes
|Ausgrid Network and Safety Standards
|Getting the work done
|Model Standing Offers
|Other Connection Contracts|