Your Safety

Report an emergency


In an emergency

If you are in a life threatening situation call triple zero

 In the event of an electric shock do not attempt to touch or rescue a person until the power has been cut off and the situation has been made safe by a suitably qualified person. People who are in contact with an electrical source are themselves conductors of electricity until the power is turned off. 

Report electrical emergencies to the Ausgrid Emergency Line on

13 13 88

Stay at least 8 metres or 2 car lengths away from fallen poles and wires

Ausgrid is a NSW electricity distributor and our network covers Sydney, the Central Coast and the Hunter Valley.

Report fallen powerlines

If you see fallen powerlines, for your own safety, you need to stay at least 8 metres or 2 car lengths away and report them to us.

Call the Ausgrid Emergency Line (24hrs) on 13 13 88 if you see any of the following:

  • fallen or arcing powerlines
  • dangerous leaning or fallen poles
  • exposed underground cables
  • damaged kiosks or pillars

Reporting power outages

  • In the event of a power outage check the power outage map for updates on power outages in Ausgrid's distribution area of Sydney, the Central Coast and the Hunter Valley.
  • If we are aware of a power outage in your area, the estimated restoration time and cause (if known) will be displayed on the map along with an orange shaded area indicating the areas without power.
  • If no outage displays for your property, click your property location and zoom in to report, or call us on 13 13 88