Ausgrid

Outages

In a life threatening emergency, or in the event of an electric shock call 000. If you see fallen powerlines never approach them - stay at least 8 metres or 2 car lengths away and call us on 13 13 88.

Flood Assistance

Financial relief to customers requiring electrical repairs.

Is your power out?

Check the outage map for known outages, or report an outage at your address.

Reconnecting after floods

How to reconnect your power after flooding.

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In an emergency

Check electricity safety advice and report emergencies on 13 13 88.

Planned outage list

Check a list future planned outages up to 60 days ahead.

Report a hazard

Let us know about fallen poles, wires or trees and branches touching wires.

Power Outage SMS Service Life support customer help Why the power goes out How we restore power Am I in Ausgrid's network area? Supply of portable generators

Report emergencies 13 13 88 Contact us online Make a claim Make a complaint