Outages

Planned interruptions

You can check for planned interruptions in your neighbourhood by using the search below.

Planned interruptions

Search your NECF reference number

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How to search for a planned interruption
In the box above enter your reference number quoted on your notification letter. It begins with 'NECF'. 
Don't know your reference number? Check all planned interruptions scheduled over the next 30 days. 

Why do we need to interrupt the power?

From time to time we need to interrupt your power supply whilst we extend or maintain the network. We give 4-7 days written notice that power will be temporarily interrupted to allow crews to safely do the work.

Preparing for a planned interruption

We suggest you take some basic precautions before and during a planned interruption:

  • unplug or switch off appliances at the wall including garage doors and alarms - if you're at home, leave a light on to tell you when the power is back on
  • notify your security company of the interruption to make sure alarms operate correctly without power
  • switch off water pumps and three phase motors associated with air conditioning plants and lifts
  • avoid opening fridges or freezers. Frozen food will last longer if the freezer door is left closed.
  • You do not need to switch off or adjust any solar installation before or during the interruption.

Should you have any concerns about consuming food stored in your fridge or freezer following an interruption it is recommended that you check with the NSW Food Authority for the latest advice.