Planned outages

From time to time, we need to interrupt your power supply while we extend or maintain the network. We give 4-7 days written notice that power will be temporarily interrupted to allow crews to safely undertake work.

Planned outages

Search your NECF reference number

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How to search for a planned outage
In the box above enter your reference number quoted on your notification letter. It begins with 'NECF'. 
Don't know your reference number? Search planned outages by suburb here.

Preparing for a future interruption

We suggest you take some simple precautions before and during a power outage:

  • Unplug or switch off appliances at the wall including garage doors and alarms - if you're at home, leave a light on to tell you when the power is back on.
  • Notify your security company of the interruption to make sure alarms operate correctly without power.
  • Switch off water pumps and three phase motors associated with air conditioning plants and lifts.
  • You do not need to switch off or adjust any solar installation before or during the interruption.
  • If you are without power, avoid opening the fridge or freezer door – make a note of the time you lost power so you can gauge if the food in your fridge is safe to consume.

The NSW Food Authority advises:

  • If power is out for more than 4 hours food in fridges can spoil. Keep the refrigerator door closed as much as possible. 
  • Freezers will usually not defrost and allow food to spoil for at least 24 hours, provided the door has been kept shut.

Please see the full advice of the NSW Food Authority.