Outages

Planned outages

From time to time, we need to interrupt your power supply while we extend or maintain the network. We give 4-7 days written notice that power will be temporarily interrupted to allow crews to safely undertake work.

Planned outages

Search your NECF reference number

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How to search for a planned outage
In the box above enter your reference number quoted on your notification letter. It begins with 'NECF'. 
Don't know your reference number? Search for a power outage by address on the Power Outage Map.


For a power outage list view click here.

Preparing for a power interruption

We suggest you take some simple precautions before and during a power outage:

  • Unplug or switch off appliances at the wall including garage doors and alarms - if you're at home, leave a light on to tell you when the power is back on.
  • Notify your security company of the interruption to make sure alarms operate correctly without power.
  • Switch off water pumps and three phase motors associated with air conditioning plants and lifts.
  • You do not need to switch off or adjust any solar installation before or during the interruption.
  • If you are without power, avoid opening the fridge or freezer door – make a note of the time you lost power so you can gauge if the food in your fridge is safe to consume.

Do you have a question about a planned power outage?

Check the Planned Power Outage FAQs for advice on planned outages.

Are you receiving a Power Outage SMS?

A SMS notification service is available for power outages. If you did not receive a SMS for a recent planned outage please confirm that your electricity retailer has the correct mobile phone number listed for your address. This is the number that will receive the planned outage SMS notification. The electricity retailer regularly updates us with the details of each Primary Electricity Account Holder according to the National Energy Retail Rules. The Primary Account Holder is nominated by your retailer and is typically the first person named on your account.