You will receive an email inviting you to access your Ausgrid Connection Portal Account to view and accept the a Contract for Design Related Services and a statement of fees.
You will need to login to your account and go to the 'Offers' link in the portal to download the contract and to Accept or Decline the contract and the associated fees prepared by Ausgrid for your project.
If you are unsure about whether to accept or decline the contract, please discuss with Ausgrid before pressing 'Accept' or 'Decline' because you will not be able to change your selection within the online portal.
Using the Connections Portal
If your connection, relocation, subdivision, generation or streetlighting work is large or complex enough to require a technical assessment or network augmentation, your dealings with us will be mostly via our online connections portal. The following quick reference guides are available to assist:
We’ll provide you with any specific design information that your designer will need in addition to our design requirements: Design Information – General Terms and Conditions.
By selecting the 'Project Team' link within the Ausgrid Connections Portal, you will need to nominate your ASP3 company from the approved list. Your ASP/3 company will then be able to view your project.
Your ASP/3 designs the augmentation works. The design must:
Your ASP/3 uploads the designs into the Ausgrid Connections Portal. Then applicant/customer will be able to view when these designs were uploaded. Only an Ausgrid authorised ASP/3 is able to upload drawings for certification checks.
We audit the design to check whether it meets our technical and safety standards. Using the Connections Portal we certify the design; or, we notify the ASP/3 that the design doesn’t meet our technical and safety standards. The ASP/3 must resolve these non-conformances and resubmit the design via the Connections Portal. We repeat this process until we can certify the design. The applicant/customer can view all of these interactions.
We send you a connection offer, via the online Connections Portal, that suits the connection details you applied for. You have 45 business days to accept the offer or negotiate changes. The acceptance is to be made via the Connections Portal. If you accept the offer you can engage an ASP/1 to start building the augmentation works immediately.
We accept your application when we certify the design. We’ll send you a copy of the connection contract for your records and a National Meter Identifier (NMI), if you need one.
You can now engage an ASP/1 to start building the augmentation works immediately.
You can engage an ASP/1 to start building the augmentation works as soon as you have a certified design and a copy of the connection contract. You can find a list of Accredited Service Providers on the NSW Climate and Energy Action website.
You will need to nominate your ASP/1 company to your project via the 'Project Team' link in the Connections Portal. Once your ASP/1 has access to view your project, they will be able request any network outages and also nominate inspection dates and times. The applicant/customer will be able to view these interactions within the Ausgrid Connections Portal.
Your ASP/1 may need to work in coordination with others:
• There are jobs that only Ausgrid can do for safety reasons (such as, work inside a zone substation).
• We may inspect the work during construction to ensure it meets all technical and safety standards.
• Your premises cannot be connected to the augmented network until a CCEW has been completed.
On completing the augmentation work the ASP/2 submits a Notification of Service Work (NOSW) to Ausgrid within two business days. The NOSW is completed online via Ausgrid's Customer Portal. We will then inspect the work, and if all is okay energise the connection.
|Getting connected or modifying your connection|
|About your connection
|Connection guidelines, policies and processes
|Ausgrid Network Standards