We have already delivered a number of improvements, including:
- Increased Job prioritisation for contestable works
- Delivering improved predictability in scheduling with introduction of Service level agreements for the resourcing of contestable works
- Enhanced visibility of network loads for all Accredited Service Providers (ASPs) in the WebGIS platform
- A Customer Complaints Management Framework to ensure timely, customer-focused responses across Customer Network Solutions
- Increased customer and ASP self-service through the Customer Portal
- Expedited project timelines and improved accuracy with the advancement of the pre-construction meeting earlier into the Design stage
What's next?
This next stage of the program is commencing the transition of Customer Network Solutions to a digital-first model and laying the foundations for an aspirational customer and Accredited Service Provider experience. We are doing this through:
- Modernisation of the connections processes with a new connections portal called Ausgrid Connect
- Intelligent auto-approvals for most Basic applications, with real-time tracking and modernised systems
- Enabling the AEMO-mandated emergency backstop mechanism and streamlining the processing of new CER applications.
- Establishing a single, standardised contracts framework for all customer connections, improving consistency, reducing complexity for customers.
- Providing real-time, in-portal support to help navigate Ausgrid Connect and updated processes, with in-system nudges and workflow guidance.
- A single, secure and seamless login experience for all external users accessing Ausgrid digital services.
To keep you up-to-date on what is happening and when, we have established a Virtual Engagement Room (VER) - an interactive online experience that showcases how we are enabling a faster, easier, and better value connections experience for customers, ASP partners, and Ausgrid employees.
What’s coming up?
We will be shortly publishing more information on:
- Upcoming information webinars for ASPs and connecting customers
- Account activation requirements for those with current active projects and applications in preparation for the Ausgrid Connect launch
- Online and in-person drop-in sessions for those that need some assistance.
