Customer assistance resources

We have collated a selection of financial, health and wellbeing resources to assist you in times of financial uncertainty.

Hands dropping coins into piggy bank

The following websites provide additional information and support for customers suffering financial hardship. Please note, Ausgrid does not administer these rebates and concessions. For more information, please refer to the contact details provided in each listing.

Find an energy rebate

Check the incentives and grants available for energy efficiency, lighting, appliance loans and many more. There are also tools to assist you in reducing your energy bills.

Energy Information for all Australians

Rebates and Assistance, Energy Bill Relief, Advice for Households and Business.

National Energy Bill Relief | NSW Climate and Energy Action

New Energy Payments available. Providing a one-off $500 bill relief for Eligible low-income households, pensioners, self-funded retirees, families and carers.

Federal Household Energy Upgrades Fund

The Australian Government has allocated an additional $1 billion to the CEFC to create a Household Energy Upgrades Fund - HEUF.

Savings Finder - Service NSW

The NSW Government is helping ease the cost of living with more than 70 rebates and savings. You can browse NSW Government rebates and savings on this page.

Energy Account Payments Assistance (EAPA)

The Energy Accounts Payment Assistance (EAPA) Scheme helps people living in NSW experiencing a short term financial crisis or emergency pay their electricity or gas bill.

Covid-19 relief - Financial Assistance

The NSW Government and the Australian Government provide financial assistance and support if you have been impacted by COVID-19 and you are experiencing financial difficulty.

Financial hardship -

If your bills or loan repayments are getting out of control, talk to someone who can help you understand your options. Taking action straight away can stop a small problem becoming a big one.

Financial counselling -

Financial counselling is a free and confidential service offered by community organisations, community legal centres and some government agencies.

Centrelink Payments and Services

A list of Centrelink payments and services available from Services Australia.

If you or anyone you know needs help: