Life Support

How to register


There are times when we may need to interrupt the power supply so crews can safely carry out essential upgrades or planned maintenance to the electricity network. If you rely on medical equipment, we encourage you to register as a life support customer.

How to register 

  • Contact your Electricity Retailer to see if you’re eligible for the NSW Life Support Energy Rebate. Registration for life support and the NSW Life Support Energy Rebate require completion of a form which is to be signed by your doctor.
  • Your Electricity Retailer will support you with your application for the rebate and can also register you as a life support customer and pass this information to us.
  • You can also register direct with Ausgrid by calling  13 13 65 (9.00am to 4.30pm).
  • You can call this number to register on behalf of someone else.

How to remove or change your details

Please call your Electricity Retailer to update your contact details or contact us on 13 13 65 to change your life support status.

Interpreter and special assistance service 

Ausgrid offers a language interpreter assistance service to cater for customers from diverse cultural and linguistic backgrounds and the use of a TTY (teletypewriter) service for hearing impaired customers. 

Telephone Interpreter Services: 13 14 50 
TTY enquiries: 1800 000 567 


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