If you experience an unexpected power outage, follow these steps to stay safe and report the outage to us.
Check if you’ve received an SMS notification from Ausgrid informing you we are aware of an unplanned outage in your area. If you don’t see an SMS, check again in 15 minutes. Depending on the number of outages in the network, delays in receiving an SMS can occur especially during large or significant outage events.
Check our power outage map to see if we are aware of the outage and whether this is part of a planned outage.
Check if other lights and electrical equipment are working and check if your neighbours have power. If you have electricity to some parts of your property or if your neighbours have power and you don’t, the problem could be inside your home.
Look outside for damage, such as fallen wires or trees on wires. If you see or hear anything that you think might have caused the outage, report the electricity hazard via our website or call 13 13 88. Stay at least 8 metres away from any hazardous situations including fallen powerlines or trees lying across powerlines.
Once you have assessed the situation, you can report the outage to the power outage map or call 13 13 88.
You can contact Ausgrid on 13 13 88 (24 hours) or check the power outage map for outages in your area.
If a power outage has affected a large number of customers, our contact centre will become very busy, very quickly. You may hear a pre-recorded message when you call. Where possible, this will include an estimation of the time it will take to restore power.
When an unplanned outage occurs, the primary account holder will receive an SMS as soon as Ausgrid is aware of the outage. An SMS will also be sent when power is restored.
Find out more about how we notify you about planned and unplanned power outages.
If you rely on life support equipment, we encourage you to register your details with us and prepare an action plan in the event of a planned or unplanned power outage. Read more about life support on our website.
While we work to restore power, you can:
The NSW Food Authority advises:
Please see the full advice of the NSW Food Authority.