07/07/22 As the weather continues to subside across the Ausgrid network, there are approximately 2,700 customers still without power in parts of the Central Coast, Lake Macquarie and pockets of Sydney. Read more

Outages

Reconnecting to our network after floods

How to reconnect your property to the Ausgrid network if you have been disconnected due to flooding.

If you are facing an emergency, please call 000.

Avoid entering flood waters. If you see fallen powerlines, never approach them - stay at least 8 metres or 2 car lengths away and call us on 13 13 88.

Your premises may be disconnected by Ausgrid during flooding for safety reasons. If this occurs, we will leave a Customer Installation / Private Mains defect report (A.460) on site. The A.460 provides the detailed requirements of the steps needed to be undertaken to reinstate your supply, including what needs to be fixed and who to engage.

To reconnect your premises, you will need to do the following:

  1. Engage a licensed electrical contractor to test and inspect your premises for safety and compliance.
  2. Obtain a copy of the Certificate of Compliance for Electrical Work (CCEW) from your contractor. Your contractor will log this document with Ausgrid once they have completed the inspection and testing.
  3. Following completion of the inspection and testing, if Ausgrid has supply back on the street, you can engage a Level 2 Accredited Service Provider (Level 2 ASP) to reconnect your supply.
  4. If you are unable to arrange reconnection by a Level 2 ASP, please call Ausgrid on 13 13 88 for further support.

 

Please note that for Ausgrid to reconnect your supply, you must be able to provide the Customer Installation / Private Mains defect report (A.460) and a copy of the Certificate of Compliance Electrical Work (CCEW) issued by your Electrical Contractor.

If you require assistance, call us on 13 13 88 or email enquiries@ausgrid.com.au.

How to engage a Level 2 Accredited Service Provider (Level 2 ASP)

A Level 2 Accredited Service Provider is able to restore power, provided the premises meets safety and compliance requirements and no defects are identified.

To find an ASP2, visit Energy NSW.

Fee waivers and reimbursement for flood affected customers

If your premises have been affected by flooding, you may be eligible for a waiver of your electrical connection fees and associated charges. You may also be reimbursed up to $600 of the costs incurred when your licensed electrician disconnects and reconnects you to the electricity network.

For information on fee waivers and reimbursement for flood affected customers, see our March 2022 Flood Assistance Package

Customer Assistance Resources

More information on our Customer Assistance programs can be found here.