What is an Neutral Integrity Alert?
An Neutral Integrity Alert is a remote diagnostic test performed using data from the smart meter installed at your property. These tests focus on the neutral connection - a critical part of your electrical system that ensures safe and stable power delivery. The alerts detect signs of connection faults within the meter switchboard and flag these for further investigation by a Ausgrid Emergency Service Officer.
Why are these checks important?
Neutral integrity issues are often invisible to the naked eye but can pose serious risks. By using smart meter data to detect these problems early, we can:
- Prevent electric shocks and fires
- Minimise disruption to your power supply
- Improve overall network safety for the community.