Meter upgrades


New metering equipment will be needed if you want to connect a new home or business to our network.

You may also require a new meter if you have renovated an existing home, chosen to install solar panels or other embedded generation or if your meter has been identified as part of a meter replacement program.

If you require a new meter for your home or business, you will need to contact your electricity retailer who can arrange for their appointed accredited provider to install a meter for you.

A meter may need to be replaced when:

  • The meter stops working - this is usually detected by a meter reader or our metering systems identifying a problem
  • A particular type of meter has been identified through testing to deteriorating performance - these are typically older meters that are at the end of their serviceable life.

From 1 December 2017 your electricity retailer will be responsible for organising any new or replacement meter. From this time any new meters for homes and small businesses will be smart meters. Learn more about this change under Power of Choice.