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Tap outage area for more information
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Click 'Make a report' button to start
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Sorry we weren't able to proceed with your report. To report a power supply problem please call us on

Thank you!

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Job reference number: {{jobReferenceNumber}}
Ausgrid known address: {{reportData.meterData.text}}
Service time: {{serviceTime}}
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Contact us

Service update

30/07/2020: Power outages information and Outage Reporting are currently unavailable due to urgent maintenance activity between 7:00 PM and 9:00 PM.
We apologise for the inconvenience. To report power outages please call 13 13 88.


Future outages

The map displays future power interruptions over the next 8 days. Work scheduled for a power interruption may be cancelled due to weather or other circumstances. Some types of scheduled work that require power to be interrupted are not included on the map, such as meter or overhead service wire replacements

We give customers at least four days' notice so they can prepare for an interruption to their power supply. Our crews sometimes need to make emergency repairs on the network. Where possible, we notify customers as soon as we can. These jobs are not shown here.

The customer numbers show the number of homes and businesses usually supplied by the part of the network we will interrupt. Where possible, we minimise disruption by supplying power to customers from unaffected parts of the local network.

Find out more about Critical Works during COVID-19 pandemic.

How to report an outage 

  1. Search for your property address
  2. Tick the checkbox below to confirm you are not reporting an electrical emergency
  3. Click 'Make a report' button to begin
  4. Select the red property 'pin' on the map
  5. Click 'Report outage' and complete the form

I confirm I am not reporting any hazards or electrical
emergencies including fallen wires and dangerous poles via this form.

To report hazards and electrical emergencies please call 13 13 88.

Report an Outage

Select your property
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Please select Yes or No
Your details

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Ausgrid network check
What happens next?

We will send an Emergency Service Officer {{serviceTime}}, to check if our network equipment, including the off peak hot water signal is operating correctly. If there is a fault with our network equipment we will arrange any repairs free of charge.

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If the fault is not with our network equipment, from 1 January 2018 Ausgrid is not permitted to make any further diagnosis or repairs. This is a requirement of the Australian Energy Regulator under the National Electricity Rules. Find out more.

Our Officer will ensure the site is safe and you will need to engage a licensed electrical contractor or ASP to diagnose and repair your equipment.

More about equipment inspection
  • Ausgrid’s free check covers Ausgrid’s electrical equipment in the street, substations, and poles and powerlines. We also own the service wire that runs from the street to a connection point on your property.
  • The connection point is usually on a building or private power pole. Property owners are responsible for the connection point and beyond.
Before you submit
Terms and conditions

Please carefully read each item before submitting your report.

  • I understand that Ausgrid will send an Emergency Service Officer to check if Ausgrid's network equipment is operating correctly, free of charge.
Changes to Ausgrid's electrical services

From 1 January 2018, If the fault is not with our network equipment, the Australian Energy Regulator does not permit Ausgrid to make any further diagnosis or repairs.

  • Our Officer will ensure the site is safe and you will need to engage a licensed electrical contractor or accredited service provider to diagnose and repair your equipment.
  • Until 1 January 2018 you can choose, on site, for our Officer to investigate the problem at your home or business for a fee, or you can contact an electrician of your choice.
Please accept terms and conditions

Please contact 13 13 88 to submit your outage