Contact us


To report an electrical emergency call us on 13 13 88 (24 hours). Stay well away from fallen powerlines, and report life threatening emergencies on 000.



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Connecting communities, empowering lives

Check power outages

Check and report outages in your area.

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Contact us online

Repairs and requests

Report streetlights, trees, poles or graffiti

Make a claim

Make a property damage or service claim

Enquiries and complaints

We welcome feedback and the chance to improve

Frequently asked questions

Browse our list of frequently asked questions. If you can't find the answer on the list, please send us an email.

Contact centre

  • in an emergency 13 13 88 (24 hours) to report a power outage, hazard or electrical emergency
  • general enquiries 13 13 65 (9.00am and 4.30pm Monday to Friday)
  • if you see a life threatening situation please call 000

Postal address

GPO Box 4009
NSW 2001

ABN : 78 508 211 731