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Contact us

To report an electrical emergency call us on 13 13 88 (24 hours) or make a general enquiry on 13 13 65.
You can also report loss of supply, fallen poles and wires online.

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Check power outages

Check and report outages in your area.

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Contact us online

Repairs and requests

Make a repair or maintenance request.

Check power outages

Check and report power outages in your neighbourhood.

Email us

We aim to reply to emails within 48hrs.

Complaints and claims

Send your feedback or make a claim.

Frequently asked questions

Browse our list of frequently asked questions. If you can't find the answer on the list, please send us an email.

Contact centre

  • in an emergency 13 13 88 (24 hours) - for loss of supply, fallen wires, or other electrical emergencies
  • general enquiries 13 13 65 (9.00am and 4.30pm Monday to Friday)

Postal address

GPO Box 4009
Sydney
NSW 2001

ABN : 78 508 211 731