Contact us


To report an electrical emergency call us on 13 13 88 (24 hours). Stay well away from fallen powerlines, and report life threatening emergencies on 000.



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Check power outages

Check and report outages in your area.

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Repairs and requests

Make a repair or maintenance request.

Check power outages

Check and report power outages in your neighbourhood.

Email us

We aim to reply to emails within 48hrs.

Complaints and claims

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Frequently asked questions

Browse our list of frequently asked questions. If you can't find the answer on the list, please send us an email.

Contact centre

  • in an emergency 13 13 88 (24 hours) - for loss of supply, fallen wires, or other electrical emergencies
  • general enquiries 13 13 65 (9.00am and 4.30pm Monday to Friday)

Postal address

GPO Box 4009
NSW 2001

ABN : 78 508 211 731