We work hard to provide you with a safe and reliable electricity supply. However, sometimes unforeseen events such as storms, high winds, bushfires or traffic accidents can also affect the power supply to your home. You should prepare a plan for these circumstances. Download our printable Action Plan Checklist to help you prepare a plan in case the power goes out.
If we plan to do upgrades or maintenance work that affects your power supply, we’ll notify you at least four business days prior to the interruption, giving you the date, time and duration of the interruption. Read more about what to expect in a planned outage.
During outages you will receive an SMS notification if we have a mobile number on file. Please check with your Electricity Retailer to ensure your details are up to date. Find out more about how we notify you of outages.
Occasionally planned power outages may be cancelled or run over the scheduled time. Check the power outage map for updates.
Here are some tips to help you with your plan: