Ausgrid strives to provide customers with an electricity supply that is as safe and reliable as possible. However, despite our best efforts, interruptions sometimes occur, often for reasons beyond our control.
When a power outage occurs a portable generator can allow some normal activities to continue: for example, a portable generator can be used to power household appliances, such as a fridge, a kettle or a phone.
Portable generators should always be used with extreme caution. If you are considering buying or renting a portable generator, or have already bought or rented one, please read the Portable Generator Safety Factsheet for more information.
Ausgrid does not generally supply customers with portable generation during an interruption. In certain circumstances, Ausgrid may supply residential customers with portable generation (outlined below). Ausgrid will not supply portable generation to commercial and industrial customers.
Ausgrid’s ability to deploy portable generation is limited and during an interruption, it is possible that not all customers that fall within the circumstances below can be supplied with portable generation. The provision of portable generation for residential customers affected by an interruption is at Ausgrid’s discretion.
Please note that Ausgrid does not supply portable generation to commercial and industrial customers.
Safety of portable generation
Portable generation will only be provided where Ausgrid, using a risk based approach, has assessed that is safe to do so for the particular individual residential customer in their circumstances.
Ausgrid will consider supplying portable generation to an individual residential customer’s residence in the following circumstances:
Ausgrid may need to prioritise the supply of portable generation due to limited resources. In those circumstances, Ausgrid will decide in its absolute discretion how to deploy portable generation to eligible customers.
Matters that will be considered in determining if portable generation should be deployed include: