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Zoom in to locate and report a property
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Sorry we weren't able to proceed with your report. To report a power supply problem Please call us on

Thank you!

Your report has been submitted successfully

Our crews will attend this location as soon as possible:

Google street address: {{markerGoogleAddress}}

 

What happens next?

An Ausgrid Emergency Service Officer will check the reported location as soon as possible.

Access to your property: If we need to visit your property to make safety checks, our officer will call you from a private mobile number. If we are unable to contact you, we will presume noone is home and the job will be closed.

COVID-19 social distancing:  For the safety of you and your family, please remain inside when our officer attends or maintain social distancing and wear a mask if required as per the advice of NSW Health.

Safely restrain any animals:  Please make sure any dogs are securely restrained so we can access your property safely.

Stay a safe distance away from fallen poles and wires

  • Stay at least 8 metres or 2 car lengths away from fallen poles and wires and remind others to stay well clear.  Call our Emergency Line on 13 13 88 if you see fire or sparking wires.

How to change or cancel your report?

  • Should you need to cancel your report please contact us on 13 13 88. Please have your reference number ready to quote. On the call select option 3, enter your postcode and listen to the messaging, and then select option 3 again to talk to a member of the Customer Service Team.

 

Thank you!

Your report has been submitted.

Job reference number: {{jobReferenceNumber}}
Google street address: {{markerGoogleAddress}}

Our crews will attend the location as soon as possible and make sure it is safe. We will also arrange any repairs to Ausgrid's network.

Are you in any danger?  Electrical emergencies such as shocks and tingles from taps, or sparking wires should be reported by phone on 13 13 88 (24hrs). Stay well away from fallen powerlines, and report life threatening emergencies on 000.

What happens next?

Ausgrid officers are required to make contact with the occupant before entering a property. In the event we can't contact you, Ausgrid will still attend but remain outside your property boundary. If no immediate hazards can be identified from outside the property we will attempt to make contact again prior to closing the job.

Safely restrain any animals:  Please make sure any dogs are securely restrained so we can access your property safely. 

COVID-19 social distancing:  For the safety of you and your family, please remain inside when our officer attends or maintain social distancing and wear a mask as per the advice of NSW Health.

Do you need to update your report?

Should you need to contact us about your report please call us on 13 13 88 and have your reference number ready to quote. On the call select option 3, enter your postcode and listen to the messaging, and then select option 3 again to talk to a member of the Customer Service Team.

Contact us

Service update

25/11/2021: Online hazard reporting is currently unavailable due to urgent maintenance activity.
We apologise for the inconvenience. To report fallen poles and wires please call 13 13 88.

Report a hazard

Step 1  Search a location (Your mobile will centre on your current location)
Step 2  
Click 'Make a Report' to display the properties and pole icons in your location

Step 3   Pick a house or pole icon nearest to the hazard and click 'Report'
Step 4   Provide your details and any additional hazard information and click 'Submit'

Make a report at this location

Step 1 ✔ Search a location (Your mobile will centre on your current location)
Step 2 ✔ 
Click 'Make a Report' to display the properties and pole icons in your location

Step 3   Pick a house or pole icon nearest to the hazard and click 'Report'
Step 4   Provide your details and any additional hazard information and click 'Submit'

Report a problem with {{reportType}}

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Electrical emergencies such as shocks and tingles from taps should be reported by phone on 13 13 88 (24hrs). Stay well away from fallen powerlines, and report life threatening emergencies on 000.

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