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Click 'Make a report' to start
Tap on the pins to make a report
Zoom in to locate and report a property
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Sorry we weren't able to proceed with your report. To report a power supply problem Please call us on

Thank you!

Your report has been submitted successfully

Our crews will attend the location as soon as possible and make sure it is safe. We will also arrange any repairs that may be needed to Ausgrid's network.

Google street address: {{markerGoogleAddress}}

Safety around poles and wires

  • Never go near fallen or damaged powerlines and remind others to stay well clear.
  • Stay away from fallen trees and branches on powerlines.

How to change or cancel your report?

  • If you wish to cancel your report or provide additional information, please call us on 13 13 88 and quote your job reference number.

Thank you!

Thank you for your report about {{problemTypes[entry.hazardCode]}}

Electrical emergencies such as shocks and tingles from taps should be reported on 13 13 88 (24hrs).

Stay well away from fallen powerlines, and report life threatening emergencies on 000.
Our crews will attend the location as soon as possible and make sure it is safe. We will also arrange any repairs that may be needed to Ausgrid's network.

Job reference number: {{jobReferenceNumber}}

Google street address: {{markerGoogleAddress}}

Safety around damaged poles and wires

  • Never go near fallen or damaged powerlines and remind others to stay well clear.
  • Stay away from fallen trees and branches on powerlines.

How to change or cancel your report?

  • If you wish to cancel your report or provide additional information please call us on 13 13 88 and quote your job reference number.

Contact us

Service update

16/07/2020: Online hazard reporting is currently unavailable from 3:30 pm to 4:00 pm due to urgent maintenance activity.
We apologies for the inconvenience. To report fallen poles and wires please call 13 13 88.

Report a hazard

Step 1  Search a location (Your mobile will centre on your current location)
Step 2  
Click 'Make a Report' to display the properties and pole icons in your location

Step 3   Pick a house or pole icon nearest to the hazard and click 'Report'
Step 4   Provide your details and any additional hazard information and click 'Submit'

Make a report at this location

Step 1 ✔ Search a location (Your mobile will centre on your current location)
Step 2 ✔ 
Click 'Make a Report' to display the properties and pole icons in your location

Step 3   Pick a house or pole icon nearest to the hazard and click 'Report'
Step 4   Provide your details and any additional hazard information and click 'Submit'

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Electrical emergencies such as shocks and tingles from taps should be reported by phone on 13 13 88 (24hrs). Stay well away from fallen powerlines, and report life threatening emergencies on 000.

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