Community Consultation

We seek feedback on specific topics or projects.

Two women sitting on a couch and talking.

As a distribution network service provider, we maintain existing infrastructure and invest in new technologies to make the network more sustainable, reliable and affordable. We also make sure the network is ready for our customers’ future needs. The types of projects we deliver range from pole replacements and cable upgrades, to new substations and distribution lines, to community and grid-scale battery storage.

When we propose to upgrade our network or build something new, we talk with communities about the project. We listen to understand how our projects could affect the communities we work in and find ways we can work together.

We do this by:

Listening to the community

We make sure the community’s interests and concerns are a key part of our decisions.

Communicating clearly

We provide relevant, accurate, and easy-to-understand information to everyone involved.

Being transparent

We share all necessary information to help the community understand our plans and decisions. We report back to the community on the outcomes of the engagement and how their feedback was considered.

Engaging inclusively

We identify and support groups who might have difficulty accessing the engagement process, such as culturally diverse communities, people with disabilities, and those with caring responsibilities, to ensure they can participate.