Apply for a connection

Before you start, you will need:

• The property street address
• Confirm your property is in Ausgrid's network area. You can check this here.
• Applicant details (name, ABN, email, postal address and phone number)
• Customer details (name, email and phone number)
• Technical details for the connection (an electrician or Accredited Service Provider can help, or apply on your behalf) 

Which browsers work

Better Connected Forms don’t work in Microsoft Edge or older versions of Internet Explorer. 

Embedded generation

All embedded generation applications must include details of any existing embedded generation at the property. If this information is missing, Ausgrid will reject the application and no refund will apply. 

Paying for your application

You’ll need to pay by credit or debit card (Visa or Mastercard) before you can submit your form to Ausgrid.

You can save or share the form for up to 60 days, so you can come back to it later or have someone else make the payment. 

Please check your application carefully before you pay—once payment is made, your application is submitted for processing and the application fee can’t be refunded.

How long it takes

We process most application forms within 5–10 business days.

If your application needs a technical assessment, it may take longer. We’ll contact you within 10 business days.