Contact us

At Ausgrid, we are committed to delivering a good customer service experience. Our emergency line is available 24/7 to assist you with any urgent issues.

An Ausgrid call centre worker at a computer wearing a headset.
An Ausgrid call centre worker at a computer wearing a headset.

Emergency services

000

 

 

Call if you're in a life threatening situation.

 

Electrical issues

13 13 88

24 hours

 

To report faults, hazards or any electrical emergencies.

 

General enquiries

13 13 65

9:00am - 4:30pm
Monday to Friday

 

For all other enquiries.

 

Repairs and requests

Report poles, wires, streetlights, trees or graffiti.

Make a claim

Make a claim or request an insurance report.

Enquiries and complaints

We welcome feedback and the chance to improve.

National relay service

Assistance for deaf, hearing or speech impaired customers. 

Call 133 677 and provide our number 13 13 65.

More information

Translation service

If you need translating or interpreting services, please use our free service by calling 13 14 50.

 

Postal address  

GPO Box 4009, Sydney NSW 2001

 

Ausgrid ABN  

78 508 211 731

 

Looking for something else?

Other helpful resources

Report streetlight issueReport trees near powerlinesRegister for life support