Information for Retailers

Information for our Retailer Partners who supply and connect customers to Ausgrid’s distribution network.

This page contains supporting information for Retailer Partners who supply and connect customers to our network. Check the Retailer handbook below and FAQs for more information.

How-to guide

Read the step-by-step guide for disconnection requests.

Request a NMI Address Update

Complete this form to update customer NMI details.

FAQs

Frequently asked questions for retailers.

Related documents

Network Pricing

Ausgrid network price list 2026-27

Updated Apr 27, 2026
pdf
0.31MB

Ausgrid Network Price List 2025-26

Updated May 13, 2025
pdf
0.17MB

Network Tariffs

ES7 - Network Price Guide

Updated Jun 30, 2025
pdf
1.7MB

Tariff Structure Statement (TSS) for 2024-29

Updated Apr 29, 2024
pdf
1.78MB

Tariff Structure Explanatory Statement for 2024-29

Updated May 29, 2024
pdf
7.35MB

Service order enquiries

For service order general enquiries, please call 
02 7253 7558 (Mon - Fri, 8:00am - 5:00pm)
Or email us at 
service.orders@ausgrid.com.au 

In an emergency

13 13 88 (24 hours)

Call us to report faults, hazards, or any electrical emergency.
If you see a life threatening situation, please call 000.

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