Power outage support

Get support during both planned and unexpected power outages, including safety advice, how to report issues and outages, and guidance for customers who rely on life‑support equipment.

An Ausgrid field worker sitting at a computer desk in an office.

Check the outage map

Check outages affecting your home or business and see estimated restore times.

Report a power outage

Let us know if your power is out.

Trees, lights, and poles

Report issues with streetlights, trees or damages network equipment.

How we notify you

We use SMS as our primary way to notify you about outages.

Faults and electrical issues

Safety and emergencies

Guidance for fallen powerlines, electric shocks and urgent hazards.

Planned outages

Scheduled maintenance that may temporarily interrupt your power.

What to do in an outage

Simple steps to stay safe and manage without power.

Life support

Information for customers relying on life support equipment

Our service guarantee

Ausgrid's guaranteed service standards for our customers.