Solar support
As more businesses and households shift towards renewable energy, we're committed to providing a reliable and efficient infrastructure while modernising the electricity network for the future.
Installer resources
FAQs
Approval is required before solar or battery systems can be turned on.
In most cases, your installer will manage the entire approval process for you. This includes submitting the connection application and any required technical details.
How long it takes
- Most small residential solar systems are approved quickly
- Larger or more complex systems may take longer if additional checks are required
If you haven’t heard from us within 10 business days, contact our Connections Support Team.
Some connections may involve fees, particularly for:
- Larger systems
- Changes to an existing connection
- More complex installations
See solar charges for more information.
Some homes need a smart meter to accurately measure electricity use and solar exports.
If a meter upgrade is required:
- Your electricity retailer will organise the upgrade
- Your installer can help coordinate the process
Your installer or retailer can confirm whether your current meter is suitable.
Different systems work in different ways:
- Solar panels generate electricity from sunlight
- Batteries store energy for later use
- Backup generators provide power during outages
Most solar and battery systems require approval before connection.
Backup generators
- Backup‑only generators used only during outages usually don’t need approval
- Generators that can briefly connect to the electricity network do need approval
Your installer or electrician will confirm the requirements for your setup.
Apartment buildings may be able to install shared solar systems
In NSW, some Owners Corporations may be eligible for government grants to help cover installation costs.
Your building manager, committee or installer can help explore available options.
Yes. Always use an installer accredited by Solar Accreditation Australia (SAA).
An accredited installer:
- Is trained and qualified to install solar safely
- Follows all required electrical safety rules
- Provides a Certificate of Compliance for Electrical Work after installation
This certificate confirms your system:
- Has been installed correctly
- Meets all electrical safety requirements
Keep this document for your records.
Safety is our top priority. Some systems are inspected after they’re connected.
If a safety issue is identified:
- The system may be disconnected immediately
- You’ll receive clear instructions on what needs to be fixed
- The system can be reconnected once it’s safe
Start by contacting:
- Your installer – for system faults or performance issues
- Your electricity retailer – for billing or meter‑related questions
Yes, but changes usually require a new or updated connection approval.
Your installer can advise what’s needed before making upgrades.