Help planning your connection
We’re here to help you understand what’s needed, what it might cost, and what to do next so your project stays on track.
When should I ask Ausgrid for help?
If your project is more complex, or you need clearer guidance before applying, you can ask us for help early.
Customers often contact us when they:
- Are planning a new build or major upgrade
- Are developing land and want to understand connection costs
- Are buying a property and need to know what’s involved to connect it
- Are considering changes to existing power infrastructure
- Aren’t sure what type of connection they need
Early conversations can help avoid delays and unexpected costs later.
A preliminary enquiry is a way to ask Ausgrid specific questions about your project before you submit a full application.
It can help you understand:
- What type of connection you may need
- Whether upgrades are likely
- What steps may be involved
- Expected timeframes
Many customers ask their electrician or project consultant to submit the enquiry for them.
In most cases:
- We’ll review your enquiry and respond in writing
- Some enquiries may require a site visit
- We may contact you to discuss next steps
We aim to respond within 10 business days, depending on the complexity of your request.
There is a fee for most preliminary enquiries. These fees are set by the energy regulator.
If we need to inspect your site or provide a detailed response, we’ll let you know the cost before proceeding.
Need to talk to us?
You can contact us based on what you need help with:
Electricity connection questions
customernetworksolutions@ausgrid.com.au
Subdivision arrangements
Embedded networks
embeddednetworks@ausgrid.com.au