Power outage SMS Service


Our SMS notification service sends a text alert to the primary electricity account holder of each impacted property during an unexpected power outage. An SMS will be sent to the primary account holder usually within 15 minutes of the outage and an SMS once power is restored.

The SMS informs customers that we are aware of an outage and provides a link to restoration time updates.  Ausgrid may not be aware of local electrical hazards such as fallen poles and wires and we encourage customers to report any electrical emergencies to us on 13 13 88

Frequently Asked Questions

Answers to commonly asked questions about the Power Outage SMS service.

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