Power outages - Ausgrid

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CURRENT OUTAGES

FUTURE OUTAGES

REPORT OUTAGES

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Project information

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Map loading

Tap outage area for more information

Tap pin closest to your property

Zoom in and tap pin to select your property

Click 'Make a report' button to start

Enter the suburb or postcode to find the outage

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We have reports of an outage.

We have planned work.

Something went wrong!

Sorry we weren't able to proceed with your report. To report a power supply problem please call us on

13 13 88

Thank you!

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Job reference number: {{jobReferenceNumber}}

Ausgrid known address: {{reportData.meterData.text}}

Service time: {{serviceTime}}

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Contact us

Service update

13/06/2020: Online Outage Reporting is currently unavailable due to urgent maintenance activity between 2:00 PM and 12:00 AM.
We apologies for the inconvenience. To report power outages please call 13 13 88.

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About this map

Search for an address to find known power outages at your location. To report an outage click the 'Report Outages' tab.
The map shows current reported outages in our network area.

Restoration times are an estimate only and may change.
Some outages are based on an estimation of the area affected, which may be overstated.
Outages may display on the map for a period of time after power has been restored.
The outage area on the map is automatically created and does not consider property boundaries.
Reported supply problems that affect a single property only are not displayed.
any outages are progressively restored. This map may not be updated to reflect the current outage area.

Future outages

The map displays future power interruptions over the next 8 days. Work scheduled for a power interruption may be cancelled due to weather or other circumstances. Some types of scheduled work that require power to be interrupted are not included on the map, such as meter or overhead service wire replacements

We give customers at least four days' notice so they can prepare for an interruption to their power supply. Our crews sometimes need to make emergency repairs on the network. Where possible, we notify customers as soon as we can. These jobs are not shown here.

The customer numbers show the number of homes and businesses usually supplied by the part of the network we will interrupt. Where possible, we minimise disruption by supplying power to customers from unaffected parts of the local network.

Find out more about Critical Works during COVID-19 pandemic.

How to report an outage

Search for your property address
Tick the checkbox below to confirm you are not reporting an electrical emergency
Click 'Make a report' button to begin
Select the red property 'pin' on the map
Click 'Report outage' and complete the form

I confirm I am not reporting any hazards or electrical
emergencies including fallen wires and dangerous poles via this form.

To report hazards and electrical emergencies please call 13 13 88.

Report an Outage

Select your property

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Address not found
We could not find a match for your address. Please check your search or call 13 13 88

Multiple addresses found
Please provide more information to refine your search.

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Edit

Property type

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Please select your problem

Please select supply problem

Are you or someone in the household currently subject to COVID-19 isolation and/or quarantine protocols? Yes No

Please select Yes or No

Any other relevant information?

Your details

Please provide your contact details

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Contact phone number Please enter contact number Contact phone number must be at least 8 digits

Email address Please enter a valid email address

Ausgrid network check

What happens next?

We will send an Emergency Service Officer {{serviceTime}}, to check if our network equipment, including the off peak hot water signal is operating correctly. If there is a fault with our network equipment we will arrange any repairs free of charge.

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If the fault is not with our network equipment, from 1 January 2018 Ausgrid is not permitted to make any further diagnosis or repairs. This is a requirement of the Australian Energy Regulator under the National Electricity Rules. Find out more.

Our Officer will ensure the site is safe and you will need to engage a licensed electrical contractor or ASP to diagnose and repair your equipment.

More about equipment inspection

Ausgrid’s free check covers Ausgrid’s electrical equipment in the street, substations, and poles and powerlines. We also own the service wire that runs from the street to a connection point on your property.
The connection point is usually on a building or private power pole. Property owners are responsible for the connection point and beyond.

Before you submit

Terms and conditions

Please carefully read each item before submitting your report.

I understand that Ausgrid will send an Emergency Service Officer to check if Ausgrid's network equipment is operating correctly, free of charge.

Changes to Ausgrid's electrical services

From 1 January 2018, If the fault is not with our network equipment, the Australian Energy Regulator does not permit Ausgrid to make any further diagnosis or repairs.

Our Officer will ensure the site is safe and you will need to engage a licensed electrical contractor or accredited service provider to diagnose and repair your equipment.
Until 1 January 2018 you can choose, on site, for our Officer to investigate the problem at your home or business for a fee, or you can contact an electrician of your choice.

I have carefully read each item above.* Please accept terms and conditions

Please contact 13 13 88 to submit your outage