Contestable Services

Header information

If we plan to do upgrades or maintenance work that affect your power supply, we’ll notify you at least four business days prior to the interruption with information on the date, time and duration.

• If you are the primary electricity account holder (the name on the account) and have a valid mobile number registered, you’ll receive an SMS to notify you of a planned power outage in addition to a planned outage notification letter.
• Registered life support customers will receive a notification letter in the post as well as an SMS if a valid mobile number is registered.
• On the day before the planned outage, you’ll receive an SMS reminder.
• If the outage is cancelled, you’ll receive an SMS to inform you.
• Didn’t receive an SMS outage notification? Find out more about how we notify you

Header information

If we plan to do upgrades or maintenance work that affect your power supply, we’ll notify you at least four business days prior to the interruption with information on the date, time and duration.

• If you are the primary electricity account holder (the name on the account) and have a valid mobile number registered, you’ll receive an SMS to notify you of a planned power outage in addition to a planned outage notification letter.
• Registered life support customers will receive a notification letter in the post as well as an SMS if a valid mobile number is registered.
• On the day before the planned outage, you’ll receive an SMS reminder.
• If the outage is cancelled, you’ll receive an SMS to inform you.
• Didn’t receive an SMS outage notification? Find out more about how we notify you

Header information

If we plan to do upgrades or maintenance work that affect your power supply, we’ll notify you at least four business days prior to the interruption with information on the date, time and duration.

• If you are the primary electricity account holder (the name on the account) and have a valid mobile number registered, you’ll receive an SMS to notify you of a planned power outage in addition to a planned outage notification letter.
• Registered life support customers will receive a notification letter in the post as well as an SMS if a valid mobile number is registered.
• On the day before the planned outage, you’ll receive an SMS reminder.
• If the outage is cancelled, you’ll receive an SMS to inform you.
• Didn’t receive an SMS outage notification? Find out more about how we notify you

Further information