How to register

The Ausgrid Customer Portal allows you to log in and track the progress of an enquiry, claim, or complaint. The portal also provides a range of services for Accredited Service Providers (ASPs).

When you submit a registration request, we will send you an account activation email. You will need to click the activation link to complete account activation. The link is valid for 60 minutes. After this time, you will need to re-register to generate another activation email.

Didn't get your activation email?

If you can’t find an activation email from the Ausgrid Customer Team in your inbox, check your junk mail folder. If you still can’t see an email, please call us on 13 13 65.

Already have a log-in?

If you have previously registered but can’t remember your password, you can reset your password here.

Connection projects access for Accredited Service Providers

ASP/3 access to Connection Projects in the Customer Portal is provided when an ASP/3 individual is authorised by Ausgrid. Upon successful authorisation, we will use the details you provided to create your portal profile and send you an email invitation to access your Connection Projects. Upon receipt of your invitation, you can set up your username and password.

If you haven’t received your invitation within 10 days from authorisation, please contact the Connections Team at contestability@ausgrid.com.au or 02 4399 8099.