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Ausgrid Sign In

Ausgrid Sign-In

A single digital front door to Ausgrid services. 
Two female field workers checking an ipad outdoors next to Ausgrid truck

Secure access to Ausgrid’s online services 

Ausgrid is moving towards providing a single, secure digital front door. Industry partners such as Accredited Service Providers (ASPs), electrical contractors, councils and solar retailers, as well as customers like property developers and property owners can use one secure sign-in to access multiple Ausgrid services.

This experience uses enhanced security, including multi‑factor authentication (MFA), to help protect your information and make it easier to move between Ausgrid services without multiple logins.

Ausgrid Sign-In will be active from June 2026.

The benefits

Easier access   

  • One secure sign in across participating Ausgrid services. 
  • Sign-in once and move between services without re entering passwords. 
  • A consistent, familiar experience across Ausgrid’s digital tools.

Enhanced security

  • Extra protection for access and information using multi factor authentication (MFA).

Simple self-service

  • Update your details yourself when things change.
  • Reset your password easily if you’re locked out.

What services are available and when?

The following digital applications will be available from June 2026:

  • Ausgrid Connect (desktop app) – A digital service and connections portal that provides a single place for customers and ASP partners to apply for, track and manage connection projects and transactions.
  • Neara Digital Twin ASP3 Portal – A digital twin platform that brings Ausgrid’s network to life by combining geospatial, physical, and electrical data in an interactive virtual environment.

These additional digital applications will be progressively added between June and December 2026:

  • Ausgrid Connect (mobile app) – A mobile version of the Ausgrid Connect desktop application.
  • Better Connected (Customer Portal) – A self‑service portal for customers to track claims, complaints, and enquiries, and manage connections projects and transactions.
  • Geospatial Visualisation Tool (GVT) – A web‑based capability that enables internal and external users to visualise Ausgrid asset data alongside spatial data on interactive maps.
  • Web GIS – A lightweight mapping tool that visualises Ausgrid GIS connectivity and asset data over a Google Maps background for quick insights.

Who should use it?

This sign-in experience is for you if you access Ausgrid services from any of the following organisations or roles:

  • Accredited Service Providers (ASP)
  • Electrical Contractors (EC)
  • Commercial property owners or property developers
  • Government agencies and local councils
  • Solar retailers
  • Agents, brokers, and legal representatives
  • Residential owners who want to track their connections applications.

Help with signing in to Ausgrid services

We’re building a central place to support signing in to Ausgrid services. This page will continue to expand and include:

  • Registration, activation and sign-in help
  • Quick reference guides and short videos
  • Profile and access management support
  • Answers to common sign-in and access questions