Ausgrid Connect
Powering your connections
Ausgrid Connect target launch date is 23 November 2026
Activate/register your account
To access the Ausgrid Connect portal you will need an active Ausgrid Sign-In account.
- - Already working with us? Look out for your Ausgrid Sign-In activation email (from 19 October)
- - Unsure? Click here to register your details and create an Ausgrid Sign-In account
Once you have an Ausgrid Sign-In account, you will be able to access Ausgrid Connect from 23 November.
Everything you need in one platform
Designed for customers, Accredited Service Providers (ASPs), solar retailers and electrical contractors to manage connections efficiently with our Ausgrid people.
Submit applications
- New connections
- Alter connections
- Preliminary enquiries
Track progress
- Monitor applications
- Real-time status
- Tracking and updates
Collaborate
- Work seamlessly with ASPs
- Stay connected with Ausgrid teams
- Integrated communications tools
Built for every user
Whether you're connecting a home, managing a large development, or working as an ASP or contractor, Ausgrid Connect is designed around your workflow.
Customers
- Residential connections
- Small business applications
- Service upgrades
- Real-time updates
ASPs
- Bulk application management
- Client portal access
- Compliance tracking
- Priority support
Contractors
- Work order management
- Field documentation
- Mobile accessibility
- Payment tracking
Solar retailers
- Solar and battery connections upgrades
- Integration with future NSW CER Installer Portal, AEMO DERR and CCEW
- Amend solar applications
Simple 4-step process
Apply
Submit your connection application through the portal
Review
We review and process your request
Build
Engage your ASP to complete the connection work
Connect
Your connection is energised and you're live on the network
Guidance & support
We have built 3 x layers of in-portal support, allowing you to self-serve to find what you need at the touch of a button, or work with our Connections Support team.
Step 1: ConnectAssist
Your in-portal guidance and navigation tool
Guides you through a seamless onboarding experience, walks you through connections processes, and gives contextual help and in-portal smart tips as you work.
Step 2: Knowledge Hub
Your in-portal information & education library
Search and easily find articles like ‘How to’, ‘What is’, ‘FAQs’ and ‘Network Standards’.
Step 3: Need more support?
If you can't find what you need online, we're here to help. Lodge a support request in just a few clicks, monitor its status, and stay connected with our Connections Support team throughout the process.