Once the request for connection application form is paid and submitted, there is no change to the current processes. The connection applicant will receive an offer to connect from Ausgrid, through the normal process.
This is dependent on the complexity of your application and the information that you need to provide. The time spent on applying should now be less than the time spent on applying using the legacy NECF forms.
At the end of the form you will be presented with an option to pay using your credit or debit card via a secure online payment portal BPOINT provided by the Commonwealth Bank of Australia.
The CBA BPOINT portal is dependent on the availability of credit card provider services (e.g. Visa, MasterCard) and it is outside the control of the Commonwealth Bank if these services are unavailable.
The form can be saved to attempt making the payment at a later time when the service becomes available.
The Connections section of our website contains resources which can provide you with more information. If your enquiry warrants a written response from Ausgrid, upfront payment will be required for a member of our technical team to conduct research and answer your enquiry.
Yes. The SmartForms were designed to be compatible with tablet devices and laptops in mind. The SmartForms can be completed on a mobile device; however, the user experience will vary dependant on your device.
Yes. We have simplified the questions and the information we need from by introducing drop down lists and check boxes to reduce the amount of data entry required. You can now add attachments with your enquiry or application submission.
Yes. The form will allow you to save your data for up to 60 days before you submit.
When saving an application in progress, you will be asked to provide an email address and an email will be sent to you with a link to the saved form.
No. For multiple premises 100Amps and belowthe forms will allow you to apply for multiple premises at a single connection location at a time.
For Multiple premises above 100Amps, the form will allow you to apply for total load at the location and advise how many individual premises you are requesting, then as per current practice once load is approved a schedule of labelling spreadsheet will be emailed. You will need to complete and return for the creation of individual units / premises.
Applications for connections for different connection locations need to be submitted separately.
The fee for processing an application is regulated by the Australian Energy Regulator and is a fee for the service we provide to assess your enquiry or application and provides you with a written response or a connection offer.
No. Once you have paid for an assessment to be undertaken, the connection offer service fee is consumed and cannot be refunded; by submitting your application you have agreed to have the application assessed and to receiving an offer from Ausgrid, whether you choose to accept the offer or not.
No. Once the SmartForm has been submitted and paid it is non-refundable. The form can be partially completed, and you will have up to 60 days to submit (and pay) before it is removed from our assessment queue.
Payment can be made by a third party as it does not need to be the same person who fills in the form.
To transfer payment to a third party, complete the form except for the payment, utilise the option save & share this will allow you to type in the email address of the party you would like to pay for the application. To receive a copy of this link yourself you can also add your email address. There is provision for 2 email address to be provided.
Finally, instruct that party which will receive the email that they should follow the link within the email to payment section