Ausgrid sign-in
A single digital front door to Ausgrid services
Secure access to Ausgrid’s online services
Ausgrid is moving towards providing a single, secure digital front door. Industry partners such as Accredited Service Providers (ASPs), electrical contractors, councils and solar retailers, as well as customers like property developers and property owners can use one secure sign-in to access multiple Ausgrid services.
This experience uses enhanced security, including multi‑factor authentication (MFA), to help protect your information and make it easier to move between Ausgrid services without multiple logins.
The benefits
Easier access
- Use one sign-in across participating Ausgrid services
- Sign-in once and move between services without re-entering passwords
- A consistent, familiar experience across Ausgrid’s digital services
Enhanced security
- Extra protection for access and information using multi factor authentication (MFA)
Simple self-service
- Update your details yourself when things change
- Reset your password easily if you’re locked out
What services are available and when?
The following digital applications will be available first, coming in 2026:
Ausgrid Connect portal
- A digital service and connections portal that provides a single place for customers, ASP partners, solar retailers and contractors to apply for, track and manage connection projects and transactions.
Neara Digital Twin ASP3 Portal
- A digital twin platform that brings Ausgrid’s network to life by combining geospatial, physical, and electrical data in an interactive virtual environment.
These additional digital applications will be progressively added:
- Ausgrid Connect (mobile app) – A mobile version of the Ausgrid Connect portal
- CRM (Customer Portal) – A self‑service portal for customers to track claims, complaints, and enquiries, and manage connections projects and transactions.
- Geospatial Visualisation Tool (GVT) – A web‑based capability that enables internal and external users to visualise Ausgrid asset data alongside spatial data on interactive maps.
- RIB iTWOcx – A contract management and collaboration platform used to administer projects, correspondence, and controlled documents.
- Web GIS – A lightweight mapping tool that visualizes Ausgrid GIS connectivity and asset data over a Google Maps background for quick insights.
Who should use it?
This sign-in experience is for you if you access Ausgrid services from any of the following organisations or roles:
- Accredited Service Providers (ASP)
- Electrical Contractors (EC)
- Commercial property owners or property developers
- Government agencies and local councils
- Solar retailers
- Agents, brokers, and legal representatives
- Residential owners who want to track their connections applications.
Help with signing in to Ausgrid services
We’re building a central place to support signing in to Ausgrid services. This page will continue to expand and include:
- Registration, activation and sign-in help
- Quick reference guides and short videos
- Profile and access management support
- Answers to common sign-in and access questions